FogCare

Support and service from the people who know your project best.

Support and service from the people who know your project best.

Support and service from the people who know your project best.

Official Support

7/24 Response

Hardware Warranty

Software Upgrades

FogCare Service Plan provides expert technical support and a one-year limited hardware warranty for customers purchasing the C Series, B Series, or H Series. The warranty covers quality issues of major components from the date of purchase and can be extended up to 10 years with an additional fee.

FogCare Service Plan provides expert technical support and a one-year limited hardware warranty for customers purchasing the C Series, B Series, or H Series. The warranty covers quality issues of major components from the date of purchase and can be extended up to 10 years with an additional fee.

On-site Deployment Support

On-site Deployment Support

Pre-sales infrastructure consulting to ensure compliance with electrical, civil, and environmental standards

One-week on-site deployment support and operations training by professional engineers.

Access to FogHashing-certified third-party teams for paid infrastructure and installation services

* Travel costs for on-site support are covered by the customer.

3-Level Spare Parts for
Quick Repairs

3-Level Spare Parts for Quick Repairs

2–5% key spare parts (e.g., pumps, fans) included with shipment to minimize downtime.

Regional spare parts depots enable replacement delivery within 7 days via air shipping.

Factory stock of essential parts is regularly replenished for ongoing support.

Routine Inspection
and Testing

Routine Inspection
and Testing

Annual coolant sampling and third-party analysis to ensure system safety and stability.

Monthly remote inspections to track key metrics and provide maintenance guidance.  

Software Upgrades

Software Upgrades

Supports software feature upgrades and optimization.

Open API available for integration with third-party systems.

Comparison

FogCare for Your Liquid Cooling

Comparison

Trusted by More and More Individuals

7/24h Response

Pre-sale Solution Design

1-year Warranty

On-site Deployment Guidance

Three-Level Spare Parts System

Annual Coolant Testing Service

Software Upgrade Service

Open API

Extended FogCare+ (Paid Option)

C Series

200USD/Year

200USD/Year

B Series

7000USD/MW/Year

7000USD/MW/Year

H Series

6000USD/MW/Year

6000USD/MW/Year

FogCare Terms

For more FogCare support and service details, please refer to the document at the link below.