FogCare
Official Support
7/24 Response
Hardware Warranty
Software Upgrades
Pre-sales infrastructure consulting to ensure compliance with electrical, civil, and environmental standards
One-week on-site deployment support and operations training by professional engineers.
Access to FogHashing-certified third-party teams for paid infrastructure and installation services
* Travel costs for on-site support are covered by the customer.
2–5% key spare parts (e.g., pumps, fans) included with shipment to minimize downtime.
Regional spare parts depots enable replacement delivery within 7 days via air shipping.
Factory stock of essential parts is regularly replenished for ongoing support.
Annual coolant sampling and third-party analysis to ensure system safety and stability.
Monthly remote inspections to track key metrics and provide maintenance guidance.
Supports software feature upgrades and optimization.
Open API available for integration with third-party systems.
7/24h Response
Pre-sale Solution Design
1-year Warranty
On-site Deployment Guidance
Three-Level Spare Parts System
Annual Coolant Testing Service
Software Upgrade Service
Open API
C Series
B Series
H Series
FogCare Terms
For more FogCare support and service details, please refer to the document at the link below.
